Want to STOP the stress of debt?

If you are sick and tired of the phonecalls, the threatening letters, or perhaps you are just struggling to maintain your regular payments, DebtBuffer can help make all this hassle STOP.

You simply need to know what your real options are & whether you can write off some, or all of your debts. It’s up to you to take charge, not the debt collectors!

Are you ready?

Show me my debt options

Arrow Global

Arrow Global is one of the largest providers of credit solutions to companies in the UK and Europe, purchasing debt from many firms including bank and credit card debts.

If you owe a debt you may, at some point, encounter Arrow Global. Arrow Global is one of the largest providers of credit solutions to companies in the UK and Europe, purchasing debt from many firms including bank and credit card debts. It is estimated that it has as many as 35 million customers.

Why are Arrow Global contacting me?

You may well never have heard of Arrow Global until you receive a letter from them. If you get a letter from Arrow Global it is likely to be because they have bought the debt you owe. Debts can be bought and sold. On your letter from Arrow, which may say ‘Notice of Assignment’, it will tell you to whom you originally owed the debt. Because Arrow Global has bought the right to have the debt repaid, you will now owe any remaining debt on that account to Arrow Global rather than the company with which you originally took out the loan or credit agreement.

How can I stop letters and phone calls from Arrow Global?

It can be difficult and distressing to receive letters and phone calls about a debt. You can reduce the amount of contact you are likely to get but you will not be able to stop the letters and calls altogether while there is still a debt.

If you do receive letters from Arrow Global, do not ignore them. It is possible that if you ignore any deadlines for action the letters contain, you could end up with more problems. Check which debt Arrow Global are dealing with: the ‘Notice of Assignment’ you receive from them should have this information in.

You may wish to restrict contact with Arrow Global to written form so that everything is recorded. If you are unable to make repayments or it is a struggle, you could consider asking for extra time to pay. You can also get advice – it is never a good idea to struggle on alone.

I can’t afford to pay Arrow Global, what can Arrow Global do if I don’t pay?

The first thing to do is make sure that you do not just ignore the contact. If you do not reply to them, there is a risk they could take court action against you which could push you further into debt with added costs. If you ignore a debt, you are also likely to damage your credit rating. Contact Arrow Global to discuss the issue. It can be helpful to get advice from a debt specialist too. Do not make any agreements to alter your repayments without being sure that you will be able to meet them.

It is useful to remember that the Financial Conduct Authority and Credit Services Association have strict rules regarding what companies such as Arrow Global can do. All that Arrow Global has done is to buy the original debt from the company you took out your credit with. They are not bailiffs, so they cannot take anything out of your property

How Debt Buffer Helps

Debt Harm

We help you realise & address the harm bad debt does to your mental & physical health

Deft Letter

We help you gain extra time to arrange your finances and also handle debt collectors or bailiffs through our letter creation service.

Deft Easy

We help you understand your options based on your circumstances and the information you tell us. No BS.


What Can Arrow Global Do If I Don’t Pay?

Arrow Global must follow strict rules laid down by the Financial Conduct Authority and Credit Services Association.

Debt collection agencies have no additional legal powers to the original credit company with which you took out the debt. They are different to bailiffs. Arrow Global cannot take anything out of your property or talk to anyone else except you about your debt. They can keep contacting you to ask you to pay, but they must not make telephone calls which are excessive or threatening. Reasonable interest and fees can be added to the debt, which is why it is important that you do not just ignore it.

If you do not pay, Arrow Global can issue a default notice which may adversely impact your credit file, and they can apply to the County Court for a County Court Judgement, or CCJ.

What if Arrow Global send agents to my home?

If someone comes to your home and says that they are from Arrow Global it is always sensible to ask to see their ID and take a note of their name. Remember, that it is always your right not to open the door or let anyone in if you do not want to. Arrow Global are not bailiffs and so they cannot come into your home without you inviting them to. If you do let them in, they have to leave when you say and they are not allowed to take any of your property with them.

You can always tell them that you will deal with the debt in written correspondence rather than in person. If you do decide to engage with anyone Arrow Global sends to see you, make sure that you explain your financial circumstances and only agree to pay back instalments which are actually affordable to you. It can be a good idea to show your budget or to ask for time to put a budget together.

Most people would prefer not to have agents visit their home. If you decide to make a payment, it may be better to do this over the phone rather than paying the person who comes to visit. This will ensure you have proper records of the payment. If you do pay an agent in person, always get a receipt.

Who do Arrow Global collect for?

Arrow Global purchase debts from many different credit and loan companies in the UK, including banks and credit card companies.

Do Arrow Global take you to court?

As with any other debt which is owed, if you do not pay it then Arrow Global are able to take you to the County Court to obtain a CCJ.

Frequently Asked Questions about needing Debt Help

What is the best way of dealing with my debts?

If you are struggling with debts that are impacting you or your families quality of life then simply put, its time to put yourself first and make some clinical and calculated financial decisions. If you are being chased by collections agencies or have bailiffs banging on the front door, its a terribly stressful situation and no way to live. Our simple advice to anyone in this situation is seek the route that most easily takes away the stresses of being chased for debts and allows you to enjoy more of your income. Our priority is helping you find a solution that creates a buffer between you and your debts.

What is an IVA?

Depending on your circumstances you might be eligible to take out a Government approved scheme for reducing your monthly debt payments and writing off up to 90% of your debts at the end of the scheme. Your creditors have to agree and you must have more than £6000 of debt and enough income to be able to meet your new agreed payment. Read our guide to IVA’s for more details

Is an IVA worth it?

That’s going to depend on your individual circumstances and whether or not the various pro’s and con’s of an IVA are worth it for you. For most people who simply cannot carry on with debt that has become unmanageable, being able to reduce payments down to an agreed fixed amount that you can certainly afford, and at the end of the fixed period having the bulk of your debts written off is certainly worth it. However, careful consideration needs to be given to other solutions such as Bankruptcy, Debt Management Plans or Debt consolidation loans or mortgages. Everyone is different so you must put yourself and your needs first.

How does an IVA work?

An Individual Voluntary Arrangement, or IVA, is a formal, legally binding debt solution, which is a form of insolvency. It must be administered by a licensed Insolvency Practitioner. As an alternative to becoming Bankrupt, It allows you to potentially write-off up to 90% of your existing debts, based on what you can reasonably afford to repay. The exact amount will vary depending on your personal circumstances, and who you choose to arrange your IVA.
An IVA commits you to monthly repayments over 5 or 6 years, which are distributed among your creditors. Any debts remaining after this period will then be written off. The payments will take into account your monthly income to ensure that the IVA is realistic and affordable.


Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio.


26 years & 8 months, that’s how long it will take someone to pay off the average UK credit card debt, just on minimum payments.

If you are drowning in debt and are being forced to choose debt payments over food, clothes or rent, it’s time to take back control of your life and your money.

Put yourself first, get back in control of your finances.

Choose DebtBuffer, Choose life.

Are you ready?

Show me my debt options