Arvato Financial Solutions are a part of the Bertelsmann Group and act as its debt collection company. Arvato Financial Solutions purchase unsecured debts from within a number of different industries and collect many types of debt, such as council tax, bank, credit card and loan debts.
Who are Arvato Debt Collectors or Arvato Financial Solutions?
Arvato Financial Solutions are a part of the Bertelsmann Group and act as its debt collection company. Arvato offers a variety of financial services, including collections management, fraud management and financing services. Arvato offers these services via digital platforms and processes or through personal contact.
Are Arvato Debt Collectors legitimate?
Arvato is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit and insurance mediation activities only. They are also members of the Credit Services Association (CSA.). This membership means that they must abide by a strict code of conduct.
What do Arvato Debt Collectors do?
Arvato Debt Collectors offer a variety of debt collection services depending on the country they are operating in; this will include debt and international collections. Arvato Financial Solutions purchase unsecured debts from within a number of different industries and collect many types of debt, such as council tax, bank, credit card and loan debts.
Why are Arvato Debt Collectors contacting me?
If Arvato is making contact with you, it is generally because they believe that you owe them money. It may be that they have purchased your debt from another company. You can request contact to be by post – this will stop the phone calls. If you are uncertain about the debt, it is worth checking as it may have come from another company.
What does Arvato Debt Collection Process look like?
Arvato has set up a range of payment methods available for use. A number of digital platforms are accessible such as mobile payments, making payments quicker. Specifically, Arvato uses RISE, a secure customer interaction platform. Make sure not to enter into an agreement without ensuring you can make the payments first.
What will happen if I do not pay Arvato?
If you do not pay, there is further damage to your credit history and you will be at risk of incurring legal action. Arvato could seek to take you to court and pursue a judgement against you. If you are unable to pay, you likely have a number of options available depending on your specific circumstances. These would include a debt management plan, an Individual Voluntary Arrangement (IVA) or bankruptcy. An IVA, for example, would stop Arvato from contacting you as long as you provided a reference number; they would contact your Insolvency Practitioner instead.
What can Arvato do?
Arvato must follow the conduct codes of the FCA and CSA. Arvato may use a number of methods of contacting you. Permission extends to sending letters, calling you on your home or mobile phone, texting and sending emails, all requesting repayment. They can issue default notices. They may visit you at your home but may not enter without permission or a Court Order. Arvato are also entitled to add reasonable interest and charges to the debt.
What can I do if Arvato sends agents to my home?
Make sure that you ask for identification first and take note of the agent’s name. Debt collection agents may not enter your home without an invitation so while they can talk to you, unlike bailiffs, they cannot enter your home. You can request that future communications be via post. If you do invite them into your home, you can take this opportunity to discuss a payment plan or budget with them.
Does Arvato send bailiffs?
Arvato Financial Solutions are themselves not bailiffs. However, they may seek to obtain a County Court judgement in their favour that may result in the courts sending bailiffs to collect on their behalf. Arvato can send field agents but these are not the same as bailiffs and can only ask about repayments. Usually, when all other possibilities have been exhausted, bailiffs will be sent.
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