Want to STOP the stress of debt?

If you are sick and tired of the phonecalls, the threatening letters, or perhaps you are just struggling to maintain your regular payments, DebtBuffer can help make all this hassle STOP.

You simply need to know what your real options are & whether you can write off some, or all of your debts. It’s up to you to take charge, not the debt collectors!

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Arvato Financial Solutions Debt Collection

Arvato Financial Solutions are a part of the Bertelsmann Group and act as its debt collection company. Arvato Financial Solutions purchase unsecured debts from within a number of different industries and collect many types of debt, such as council tax, bank, credit card and loan debts.

Who are Arvato Debt Collectors or Arvato Financial Solutions?

Arvato Financial Solutions are a part of the Bertelsmann Group and act as its debt collection company. Arvato offers a variety of financial services, including collections management, fraud management and financing services. Arvato offers these services via digital platforms and processes or through personal contact.

Are Arvato Debt Collectors legitimate?

Arvato is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit and insurance mediation activities only. They are also members of the Credit Services Association (CSA.). This membership means that they must abide by a strict code of conduct.

What do Arvato Debt Collectors do?

Arvato Debt Collectors offer a variety of debt collection services depending on the country they are operating in; this will include debt and international collections. Arvato Financial Solutions purchase unsecured debts from within a number of different industries and collect many types of debt, such as council tax, bank, credit card and loan debts.

Why are Arvato Debt Collectors contacting me?

If Arvato is making contact with you, it is generally because they believe that you owe them money. It may be that they have purchased your debt from another company. You can request contact to be by post – this will stop the phone calls. If you are uncertain about the debt, it is worth checking as it may have come from another company.

What does Arvato Debt Collection Process look like?

Arvato has set up a range of payment methods available for use. A number of digital platforms are accessible such as mobile payments, making payments quicker. Specifically, Arvato uses RISE, a secure customer interaction platform. Make sure not to enter into an agreement without ensuring you can make the payments first.

How Debt Buffer Helps

Debt Harm

We help you realise & address the harm bad debt does to your mental & physical health

Deft Letter

We help you gain extra time to arrange your finances and also handle debt collectors or bailiffs through our letter creation service.

Deft Easy

We help you understand your options based on your circumstances and the information you tell us. No BS.


What will happen if I do not pay Arvato?

If you do not pay, there is further damage to your credit history and you will be at risk of incurring legal action. Arvato could seek to take you to court and pursue a judgement against you. If you are unable to pay, you likely have a number of options available depending on your specific circumstances. These would include a debt management plan, an Individual Voluntary Arrangement (IVA) or bankruptcy. An IVA, for example, would stop Arvato from contacting you as long as you provided a reference number; they would contact your Insolvency Practitioner instead.

What can Arvato do?

Arvato must follow the conduct codes of the FCA and CSA. Arvato may use a number of methods of contacting you. Permission extends to sending letters, calling you on your home or mobile phone, texting and sending emails, all requesting repayment. They can issue default notices. They may visit you at your home but may not enter without permission or a Court Order. Arvato are also entitled to add reasonable interest and charges to the debt.

What can I do if Arvato sends agents to my home?

Make sure that you ask for identification first and take note of the agent’s name. Debt collection agents may not enter your home without an invitation so while they can talk to you, unlike bailiffs, they cannot enter your home. You can request that future communications be via post. If you do invite them into your home, you can take this opportunity to discuss a payment plan or budget with them.

Does Arvato send bailiffs?

Arvato Financial Solutions are themselves not bailiffs. However, they may seek to obtain a County Court judgement in their favour that may result in the courts sending bailiffs to collect on their behalf. Arvato can send field agents but these are not the same as bailiffs and can only ask about repayments. Usually, when all other possibilities have been exhausted, bailiffs will be sent.

Take positive steps and visit Debtbuffer to explore your options. Debtbuffer not only helps write letters to buy time from creditors and assist with fair treatment, but we also have an AI chatbot that will help you to understand your debt options.

The chatbot is designed to ask you a series of questions and let you know if you are suitable for a number of possible debt solutions. This will give you a clearer understanding of how you might be able to write off the debt and get back in control of the situation. Remember to take time to consider the different options that may be available to you so that you are able to be free of financial debt and stress.

Frequently Asked Questions about needing Debt Help

What is the best way of dealing with my debts?

If you are struggling with debts that are impacting you or your families quality of life then simply put, its time to put yourself first and make some clinical and calculated financial decisions. If you are being chased by collections agencies or have bailiffs banging on the front door, its a terribly stressful situation and no way to live. Our simple advice to anyone in this situation is seek the route that most easily takes away the stresses of being chased for debts and allows you to enjoy more of your income. Our priority is helping you find a solution that creates a buffer between you and your debts.

What is an IVA?

Depending on your circumstances you might be eligible to take out a Government approved scheme for reducing your monthly debt payments and writing off up to 90% of your debts at the end of the scheme. Your creditors have to agree and you must have more than £6000 of debt and enough income to be able to meet your new agreed payment. Read our guide to IVA’s for more details

Is an IVA worth it?

That’s going to depend on your individual circumstances and whether or not the various pro’s and con’s of an IVA are worth it for you. For most people who simply cannot carry on with debt that has become unmanageable, being able to reduce payments down to an agreed fixed amount that you can certainly afford, and at the end of the fixed period having the bulk of your debts written off is certainly worth it. However, careful consideration needs to be given to other solutions such as Bankruptcy, Debt Management Plans or Debt consolidation loans or mortgages. Everyone is different so you must put yourself and your needs first.

How does an IVA work?

An Individual Voluntary Arrangement, or IVA, is a formal, legally binding debt solution, which is a form of insolvency. It must be administered by a licensed Insolvency Practitioner. As an alternative to becoming Bankrupt, It allows you to potentially write-off up to 90% of your existing debts, based on what you can reasonably afford to repay. The exact amount will vary depending on your personal circumstances, and who you choose to arrange your IVA.
An IVA commits you to monthly repayments over 5 or 6 years, which are distributed among your creditors. Any debts remaining after this period will then be written off. The payments will take into account your monthly income to ensure that the IVA is realistic and affordable.


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26 years & 8 months, that’s how long it will take someone to pay off the average UK credit card debt, just on minimum payments.

If you are drowning in debt and are being forced to choose debt payments over food, clothes or rent, it’s time to take back control of your life and your money.

Put yourself first, get back in control of your finances.

Choose DebtBuffer, Choose life.

Are you ready?

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