Want to STOP the stress of debt?

If you are sick and tired of the phonecalls, the threatening letters, or perhaps you are just struggling to maintain your regular payments, DebtBuffer can help make all this hassle STOP.

You simply need to know what your real options are & whether you can write off some, or all of your debts. It’s up to you to take charge, not the debt collectors!

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Capquest Debt Recovery Debt Collectors

Capquest collects debts for organisations such as high street banks, mortgage and loan companies, credit card providers, utility and mobile phone companies. The Financial Conduct Authority has authorised and regulated Capquest as a debt recovery agency. They are also a member of the Credit Services Association.

Who are Capquest Debt Collectors?

Whenever you borrow money or buy something that you pay for in instalments, you are in debt to your creditor. If you do not keep up with repayments, they are entitled to contact you within reason until it is paid. Often this debt is passed or sold onto a debt collection agency such as Capquest Debt Recovery Collectors.

Are Capquest Debt Collectors sending you letters?

To recover the debt, Capquest will begin by sending an initial letter; these are typically system-driven and standard. They will follow this up with a telephone call. If they have your details, they may also attempt to contact you by text. They will insist you contact them by phone to arrange payment and if they don’t receive payment at this point, they will threaten to come to your home. They may then send further letters offering an out-of-court settlement, or threats to take you to court to obtain a county court judgment or make you bankrupt.

Before making payment, it is important to confirm that the debt is yours. Credit agency sites such as Experian will help you confirm your unpaid debts, should you be unsure.

Why has Capquest contacted me?

Capquest will contact you to chase an overdue balance on a debt they have been passed to manage or one that they have bought.

Are Capquest Debt Collectors legitimate?

Yes, the Financial Conduct Authority has authorised and regulated Capquest as a debt recovery agency. They are also a member of the Credit Services Association.

Can I just ignore Capquest’s communications?

Ignoring Capquest’s communications will not make them or the debt go away. If Capquest has contacted you, it is advisable to respond. Not responding can lead to Capquest taking further action and potentially damaging your credit rating. Further costs could be added to the existing debt. You are entitled to take professional debt advice and you are permitted time to consider your options.

How can I stop Capquest from contacting me?

Being contacted about your debt unexpectedly can feel unsettling. An initial letter is a typical first step of the process followed by calls, emails or texts. Capquest may be legally required to contact you and are permitted to do so, however you can take some control over how you communicate with them.

You can tell them how you would prefer to be contacted, such as only in writing or via email, rather than by telephone. They should respect your preference.

How Debt Buffer Helps

Debt Harm

We help you realise & address the harm bad debt does to your mental & physical health

Deft Letter

We help you gain extra time to arrange your finances and also handle debt collectors or bailiffs through our letter creation service.

Deft Easy

We help you understand your options based on your circumstances and the information you tell us. No BS.


I can’t afford to repay my debt to Capquest; what now?

If you cannot make payments to Capquest, there are some possible ways forward:

You can agree on a manageable payment plan with Capquest. The instalments should be realistic and affordable, without excessive charges, interest or penalties.

You may be able to write off Capquest’s debts. In England, this involves an Individual Voluntary Arrangement which consolidates all your unsecured debt into one affordable monthly payment over a determined term. After that time period, the debt is written off. In Scotland, a similar scheme is a Protected Trust Deed.

Other routes might include a Debt Management Plan, Debt Consolidation Loan, Minimal Asset Process, Debt Arrangement Scheme or Bankruptcy.

It is always advisable to seek professional debt advice to discuss your options further.

How do I make a complaint about Capquest?

If the actions of a debt collection agency are causing you concern, you can complain to the Financial Ombudsman and the Credit Services Association.

Who does Capquest collect for?

Capquest collects debts for organisations such as high street banks, mortgage and loan companies, credit card providers, utility and mobile phone companies.

Can Capquest send bailiffs?

Capquest can send debt collectors to your home with prior notice if you default on payments. They cannot enter your home; they are not bailiffs and cannot claim to be bailiffs. In order to send bailiffs, Capquest must first take you to court.

Can Capquest take you to court?

Capquest can take you to court to obtain a County Court Judgement or charging order. However, there is a list of things they cannot do:

  • • Harass you
    • Call at times which are unreasonable or at your place of work if youhave asked them not to
    • Discuss your debt with family members or employer
    • Take unauthorised payments
    • Refuse you the time to consider debt management options
    • Ask you to borrow more money to pay off this debt
    • Use jargon or confusing language
    • Demand payment once a debt is ‘statute barred’
    • Threaten legal action they know to be unlikely to happen
    • Send letters that look like court documents or falsely claim to have legal powers they don’t have

Debtbuffer has a wealth of useful information such as a letter-writing service which helps buy time from creditors. Or use our AI Chatbot to find a possible debt management solution. At Debtbuffer we want to help you take back control of your life and money.

Frequently Asked Questions about needing Debt Help

What is the best way of dealing with my debts?

If you are struggling with debts that are impacting you or your families quality of life then simply put, its time to put yourself first and make some clinical and calculated financial decisions. If you are being chased by collections agencies or have bailiffs banging on the front door, its a terribly stressful situation and no way to live. Our simple advice to anyone in this situation is seek the route that most easily takes away the stresses of being chased for debts and allows you to enjoy more of your income. Our priority is helping you find a solution that creates a buffer between you and your debts.

What is an IVA?

Depending on your circumstances you might be eligible to take out a Government approved scheme for reducing your monthly debt payments and writing off up to 90% of your debts at the end of the scheme. Your creditors have to agree and you must have more than £6000 of debt and enough income to be able to meet your new agreed payment. Read our guide to IVA’s for more details

Is an IVA worth it?

That’s going to depend on your individual circumstances and whether or not the various pro’s and con’s of an IVA are worth it for you. For most people who simply cannot carry on with debt that has become unmanageable, being able to reduce payments down to an agreed fixed amount that you can certainly afford, and at the end of the fixed period having the bulk of your debts written off is certainly worth it. However, careful consideration needs to be given to other solutions such as Bankruptcy, Debt Management Plans or Debt consolidation loans or mortgages. Everyone is different so you must put yourself and your needs first.

How does an IVA work?

An Individual Voluntary Arrangement, or IVA, is a formal, legally binding debt solution, which is a form of insolvency. It must be administered by a licensed Insolvency Practitioner. As an alternative to becoming Bankrupt, It allows you to potentially write-off up to 90% of your existing debts, based on what you can reasonably afford to repay. The exact amount will vary depending on your personal circumstances, and who you choose to arrange your IVA.
An IVA commits you to monthly repayments over 5 or 6 years, which are distributed among your creditors. Any debts remaining after this period will then be written off. The payments will take into account your monthly income to ensure that the IVA is realistic and affordable.


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26 years & 8 months, that’s how long it will take someone to pay off the average UK credit card debt, just on minimum payments.

If you are drowning in debt and are being forced to choose debt payments over food, clothes or rent, it’s time to take back control of your life and your money.

Put yourself first, get back in control of your finances.

Choose DebtBuffer, Choose life.

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