Want to STOP the stress of debt?

If you are sick and tired of the phonecalls, the threatening letters, or perhaps you are just struggling to maintain your regular payments, DebtBuffer can help make all this hassle STOP.

You simply need to know what your real options are & whether you can write off some, or all of your debts. It’s up to you to take charge, not the debt collectors!

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Global Debt Recovery Debt Collection

Global Debt Recovery collects for various organisations ranging from HMRC, EE, Virgin Media and Npower. Moreover, they collect loans on behalf of credit card and payday loan companies. Global Debt Recovery has membership within the Credit Services Association and is also approved for the CSA’s Collector Accreditation Initiative.

Why is Global Debt Recovery chasing me?

Global Debt Recovery is chasing you because it is likely that your account has been directed to them due to unpaid debt. It can be confusing if this organisation does not sound familiar. This is because your debt is tied to another creditor and Global Debt Recovery has been tasked by that company to collect the payment.

Is Global Debt Recovery a legitimate debt collector?

Yes, Global Debt Recovery has membership within the Credit Services Association and is also approved for the CSA’s Collector Accreditation Initiative. Global Debt Recovery’s core tasks centre around them collecting debts owed to corporations, organisations and individuals.

Who does Global Debt Recovery collect for?

Global Debt Recovery collects for various organisations ranging from HMRC, EE, Virgin Media and Npower. Moreover, they collect loans on behalf of credit card and payday loan companies. If these loans have been defaulted upon, they collect those too.

However, they also collect debt “bundles” which means that they may buy the debt from a creditor at a reduced price and they become the owner of a relatively larger debt.

Should I ignore Global Debt Recovery’s letters or calls?

Inaction is likely not the best solution going forward as ignored debts do not disappear and will inevitably escalate. Global Debt Recovery should give you time to assess your debt management options, meaning it can be helpful to engage with them. Ignoring letters for a prolonged period of time can result in Global Debt Recovery scaling up actions against you.

Can I stop Global Debt Recovery from contacting me?

No, it is not possible to prevent them from contacting you. They have legal status when corresponding with you. On the other hand, you can communicate your contact preferences with them, whether this is a preference for receiving information in written form or by telephone.

I owe the debt and I can afford to pay Global Debt Recovery. Should I?

If you have confirmed that the debt is yours to pay and it is not time-barred then you are legally responsible to pay for it. Paying off the debt sooner will quicken the end of Global Debt Recovery chasing you with calls and letters.

Is my debt to Global Debt Recovery debt statute-barred?

Some debts have a time limit; most debts in England having a limit of six years and five years in Scotland. The “clock” starts running from the last time you acknowledged the debt. Acknowledgement of the debt could be in various forms such as writing to the creditor or making a payment against the debt. After the time limit above, if indeed the debt is statute-barred then the debt can no longer be enforced.

How Debt Buffer Helps

Debt Harm

We help you realise & address the harm bad debt does to your mental & physical health

Deft Letter

We help you gain extra time to arrange your finances and also handle debt collectors or bailiffs through our letter creation service.

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We help you understand your options based on your circumstances and the information you tell us. No BS.


Can I write off my Global Debt Recovery debts?

It is possible to write off some debts when using the appropriate plan to do so. In Northern Ireland, England and Wales there is a scheme called an individual voluntary arrangement (IVA.) The IVA brings an individual’s unsecured debt into a bundled single debt. The person then makes affordable monthly repayments towards the debt for a period of time (generally 60 months). At the end of the set time period, any remaining debt is legally written off. Scotland’s scheme, called the protected trust deed, is similar to an IVA but the time period is generally 48 months rather than 60 months.

I can’t afford to pay Global Debt Recovery. What now?

Talking to Global Debt Recovery is the first option you may consider. They could come up with a payment plan that may be acceptable for both parties. Ideally, the timescales should be realistic to enable you to pay off any debts without penalising you with unreasonable charges or interest rates.

As mentioned previously, an IVA is something that could be a way forward. Moreover, there are other options at your disposal such as a Debt Arrangement Scheme, Debt Consolidation Loan and Minimal Asset Process, etc.

What action can Global Debt Recovery take?

They are a debt collection agency which means their powers are limited to those of the original creditor who previously managed the debt. Global Debt Recovery is allowed to chase down debt within reason i.e. not through harassment or calling at unwarranted times. It is possible that debt collection agents could be sent to your home if you fail to pay a debt. However, they are not bailiffs which means that they cannot enter your home without your permission or remove any of your property.

Could my Global Debt Recovery debts mean that I lose my home?

Global Debt Recovery is mostly dealing with unsecured debts which means they are not secured by an asset. However, it is possible if you seriously fall behind paying a debt that they go to the court and apply to have the debt secured against your home.

How do I make a complaint about Global Debt Recovery?

You can make a complaint directly to Global Debt Recovery by phone, post or email as listed below:

Phone: 0208 336 7100
Email: info@globaldebtrecovery.com
Post: 8/12 Coombe Road, New Maiden, Surrey, KT3 4QE
If you feel they handled the compliant in an unsatisfactory manner then you can refer that complaint to the FCA or CSA:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0300 1239 123
Credit Services Association Ltd, 2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle Upon Tyne, NE13 9BA

Email: complaints@csa-uk.com
Phone: 0191 2170 775

DebtBuffer helps people leverage more time with creditors and can assist you with fair treatment by writing letters on your behalf. The site has an AI chatbot that can assist people in understanding their debt options by asking various questions to swiftly assess an individual’s debts.

Frequently Asked Questions about needing Debt Help

What is the best way of dealing with my debts?

If you are struggling with debts that are impacting you or your families quality of life then simply put, its time to put yourself first and make some clinical and calculated financial decisions. If you are being chased by collections agencies or have bailiffs banging on the front door, its a terribly stressful situation and no way to live. Our simple advice to anyone in this situation is seek the route that most easily takes away the stresses of being chased for debts and allows you to enjoy more of your income. Our priority is helping you find a solution that creates a buffer between you and your debts.

What is an IVA?

Depending on your circumstances you might be eligible to take out a Government approved scheme for reducing your monthly debt payments and writing off up to 90% of your debts at the end of the scheme. Your creditors have to agree and you must have more than £6000 of debt and enough income to be able to meet your new agreed payment. Read our guide to IVA’s for more details

Is an IVA worth it?

That’s going to depend on your individual circumstances and whether or not the various pro’s and con’s of an IVA are worth it for you. For most people who simply cannot carry on with debt that has become unmanageable, being able to reduce payments down to an agreed fixed amount that you can certainly afford, and at the end of the fixed period having the bulk of your debts written off is certainly worth it. However, careful consideration needs to be given to other solutions such as Bankruptcy, Debt Management Plans or Debt consolidation loans or mortgages. Everyone is different so you must put yourself and your needs first.

How does an IVA work?

An Individual Voluntary Arrangement, or IVA, is a formal, legally binding debt solution, which is a form of insolvency. It must be administered by a licensed Insolvency Practitioner. As an alternative to becoming Bankrupt, It allows you to potentially write-off up to 90% of your existing debts, based on what you can reasonably afford to repay. The exact amount will vary depending on your personal circumstances, and who you choose to arrange your IVA.
An IVA commits you to monthly repayments over 5 or 6 years, which are distributed among your creditors. Any debts remaining after this period will then be written off. The payments will take into account your monthly income to ensure that the IVA is realistic and affordable.


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26 years & 8 months, that’s how long it will take someone to pay off the average UK credit card debt, just on minimum payments.

If you are drowning in debt and are being forced to choose debt payments over food, clothes or rent, it’s time to take back control of your life and your money.

Put yourself first, get back in control of your finances.

Choose DebtBuffer, Choose life.

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