Want to STOP the stress of debt?

If you are sick and tired of the phonecalls, the threatening letters, or perhaps you are just struggling to maintain your regular payments, DebtBuffer can help make all this hassle STOP.

You simply need to know what your real options are & whether you can write off some, or all of your debts. It’s up to you to take charge, not the debt collectors!

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Resolvecall Debt Collectors

Resolvecall is a debt collection agency, based in Scotland that is authorised and registered with the Financial Conduct Authority (FCA) and has been for the past 25 years. Resolvecall collects unresolved debts on behalf of several companies and businesses.

Are you getting letters and calls from Resolvecall? Unsure of who they are and why they are contacting you? Worried about debts piling up and the pressure of being chased by Resolvecall?

DebtBuffer can help you find the answers to these questions and more, as well as exploring the debt management options available to you.

Who is Resolvecall?

Resolvecall is a debt collection agency, based in Scotland that is authorised and registered with the Financial Conduct Authority (FCA) and has been for the past 25 years. Resolvecall collects unresolved debts on behalf of several companies and businesses.

Why is Resolvecall contacting me?

It’s likely that your outstanding debt has been passed to Resolvecall, so they can collect the money that you owe from the original creditor, ie. their client. Resolvecall should provide details of your debt in their letters to support this.

Can I ignore Resolvecall?

Ignoring Resolvecall or any FCA registered debt collection agency won’t make your debt problems go away. If you do, you could end up owing even more money. If you contact Resolvecall to explain your circumstances, they might be able to arrange a payment plan so you can pay off your debt in an affordable way. It’s important to take all options available into account and choose what’s right for you.

What can Resolvecall do?

Resolvecall is on hand to simply chase any outstanding debt you have. There are legally permitted to send you letters, to call you and even send an agent to your home to discuss your debt management options.

Are Resolvecall bailiffs?

Resolvecall does not have bailiff status and they cannot claim to be. They do not have the legal power to enter your home without your permission and they cannot take any possessions to cover the value of your debt.

How Debt Buffer Helps

Debt Harm

We help you realise & address the harm bad debt does to your mental & physical health

Deft Letter

We help you gain extra time to arrange your finances and also handle debt collectors or bailiffs through our letter creation service.

Deft Easy

We help you understand your options based on your circumstances and the information you tell us. No BS.


What companies use Resolvecall?

There are many companies from several sectors that use Resolvecall to claim back money from clients. They include companies from the following industries:


As an FCA registered debt collection agency, Resolvecall collects mortgage arrears for UK banks with Mortgage Administration permissions. They also deal with personal loan debt.

Financial Services

Resolvecall provides debt collection in the financial industry with clients in insurance, motor finance, payday loan companies and home credit solutions.


Resolvecall recovers debt for a variety of government bodies, mainly working to re-establish customer payment plans.

Utility Suppliers

Resolvecall deal with issues such as if you have been notified with disconnection for non-payment of your energy bills. If you leave your gas or electricity bills unpaid, your provider may warn you that you will be disconnected and instruct Resolvecall to discuss a payment plan with you.

Resolvecall also works with some water companies. If you fail to pay your water bill, your supplier cannot lawfully cut off your supply, but agencies like Resolvecall will try to recover any arrears before a supplier takes further action against you.

Does Resolvecall come to your home?

The agency can make home visits if they feel they need to discuss your debt management options face to face. These are called ‘reconnection visits’ and are made by Resolvecall field agents. However, you do not have to give them permission to enter your home. If you do allow them to, you also have the right to ask them to leave.

These agents are not permitted to remove your items or misinform you about what they can and cannot do.

Can I make a complaint about Resolvecall? If so, how?

If you feel as though Resolvecall has treated you unfairly, you can make a complaint. It’s best to put this in writing and send it to them.

Email: complaints@resolvecall.co.uk
Post: Complaints Team, Resolvecall Ltd, Spectrum House, 55 Blythswood Street, Glasgow G2 7AT

If you are dissatisfied with the result of your initial complaint, you can raise it to the Financial Ombudsman Service:

Email: complaint.info@financial-ombudsman.org.uk
Post: Financial Ombudsman Service, Exchange Square, London E14 9SR

DebtBuffer not only can help you to write letters to creditors, buying you more time to explore your debt management options, but also ensure you are treated more fairly. Our AI chatbot is on hand to help you understand your debt options further by asking a series of questions to discover what routes could be best for you and to help reduce your debt as soon as possible.

Frequently Asked Questions about needing Debt Help

What is the best way of dealing with my debts?

If you are struggling with debts that are impacting you or your families quality of life then simply put, its time to put yourself first and make some clinical and calculated financial decisions. If you are being chased by collections agencies or have bailiffs banging on the front door, its a terribly stressful situation and no way to live. Our simple advice to anyone in this situation is seek the route that most easily takes away the stresses of being chased for debts and allows you to enjoy more of your income. Our priority is helping you find a solution that creates a buffer between you and your debts.

What is an IVA?

Depending on your circumstances you might be eligible to take out a Government approved scheme for reducing your monthly debt payments and writing off up to 90% of your debts at the end of the scheme. Your creditors have to agree and you must have more than £6000 of debt and enough income to be able to meet your new agreed payment. Read our guide to IVA’s for more details

Is an IVA worth it?

That’s going to depend on your individual circumstances and whether or not the various pro’s and con’s of an IVA are worth it for you. For most people who simply cannot carry on with debt that has become unmanageable, being able to reduce payments down to an agreed fixed amount that you can certainly afford, and at the end of the fixed period having the bulk of your debts written off is certainly worth it. However, careful consideration needs to be given to other solutions such as Bankruptcy, Debt Management Plans or Debt consolidation loans or mortgages. Everyone is different so you must put yourself and your needs first.

How does an IVA work?

An Individual Voluntary Arrangement, or IVA, is a formal, legally binding debt solution, which is a form of insolvency. It must be administered by a licensed Insolvency Practitioner. As an alternative to becoming Bankrupt, It allows you to potentially write-off up to 90% of your existing debts, based on what you can reasonably afford to repay. The exact amount will vary depending on your personal circumstances, and who you choose to arrange your IVA.
An IVA commits you to monthly repayments over 5 or 6 years, which are distributed among your creditors. Any debts remaining after this period will then be written off. The payments will take into account your monthly income to ensure that the IVA is realistic and affordable.


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26 years & 8 months, that’s how long it will take someone to pay off the average UK credit card debt, just on minimum payments.

If you are drowning in debt and are being forced to choose debt payments over food, clothes or rent, it’s time to take back control of your life and your money.

Put yourself first, get back in control of your finances.

Choose DebtBuffer, Choose life.

Are you ready?

Show me my debt options