Are you getting letters and calls from Resolvecall? Unsure of who they are and why they are contacting you? Worried about debts piling up and the pressure of being chased by Resolvecall?
DebtBuffer can help you find the answers to these questions and more, as well as exploring the debt management options available to you.
Who is Resolvecall?
Resolvecall is a debt collection agency, based in Scotland that is authorised and registered with the Financial Conduct Authority (FCA) and has been for the past 25 years. Resolvecall collects unresolved debts on behalf of several companies and businesses.
Why is Resolvecall contacting me?
It’s likely that your outstanding debt has been passed to Resolvecall, so they can collect the money that you owe from the original creditor, ie. their client. Resolvecall should provide details of your debt in their letters to support this.
Can I ignore Resolvecall?
Ignoring Resolvecall or any FCA registered debt collection agency won’t make your debt problems go away. If you do, you could end up owing even more money. If you contact Resolvecall to explain your circumstances, they might be able to arrange a payment plan so you can pay off your debt in an affordable way. It’s important to take all options available into account and choose what’s right for you.
What can Resolvecall do?
Resolvecall is on hand to simply chase any outstanding debt you have. There are legally permitted to send you letters, to call you and even send an agent to your home to discuss your debt management options.
Are Resolvecall bailiffs?
Resolvecall does not have bailiff status and they cannot claim to be. They do not have the legal power to enter your home without your permission and they cannot take any possessions to cover the value of your debt.
What companies use Resolvecall?
There are many companies from several sectors that use Resolvecall to claim back money from clients. They include companies from the following industries:
Banking
As an FCA registered debt collection agency, Resolvecall collects mortgage arrears for UK banks with Mortgage Administration permissions. They also deal with personal loan debt.
Financial Services
Resolvecall provides debt collection in the financial industry with clients in insurance, motor finance, payday loan companies and home credit solutions.
Government
Resolvecall recovers debt for a variety of government bodies, mainly working to re-establish customer payment plans.
Utility Suppliers
Resolvecall deal with issues such as if you have been notified with disconnection for non-payment of your energy bills. If you leave your gas or electricity bills unpaid, your provider may warn you that you will be disconnected and instruct Resolvecall to discuss a payment plan with you.
Resolvecall also works with some water companies. If you fail to pay your water bill, your supplier cannot lawfully cut off your supply, but agencies like Resolvecall will try to recover any arrears before a supplier takes further action against you.
Does Resolvecall come to your home?
The agency can make home visits if they feel they need to discuss your debt management options face to face. These are called ‘reconnection visits’ and are made by Resolvecall field agents. However, you do not have to give them permission to enter your home. If you do allow them to, you also have the right to ask them to leave.
These agents are not permitted to remove your items or misinform you about what they can and cannot do.
Can I make a complaint about Resolvecall? If so, how?
If you feel as though Resolvecall has treated you unfairly, you can make a complaint. It’s best to put this in writing and send it to them.
Email: complaints@resolvecall.co.uk
Post: Complaints Team, Resolvecall Ltd, Spectrum House, 55 Blythswood Street, Glasgow G2 7AT
If you are dissatisfied with the result of your initial complaint, you can raise it to the Financial Ombudsman Service:
Email: complaint.info@financial-ombudsman.org.uk
Post: Financial Ombudsman Service, Exchange Square, London E14 9SR
DebtBuffer not only can help you to write letters to creditors, buying you more time to explore your debt management options, but also ensure you are treated more fairly. Our AI chatbot is on hand to help you understand your debt options further by asking a series of questions to discover what routes could be best for you and to help reduce your debt as soon as possible.
