Want to STOP the stress of debt?

If you are sick and tired of the phonecalls, the threatening letters, or perhaps you are just struggling to maintain your regular payments, DebtBuffer can help make all this hassle STOP.

You simply need to know what your real options are & whether you can write off some, or all of your debts. It’s up to you to take charge, not the debt collectors!

Are you ready?

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Trace Debt Recovery

Trace Debt Recovery UK gathers debts on behalf of many popular brands and organisations from O2 to EE and Virgin Media. Trace Debt Recovery UK will also collect debt such as unpaid tax and tax credit overpayments on behalf of HMRC, as well as council tax, parking tickets and debt relating to catalogue orders.

Who is Trace Debt Recovery UK?

Trace Debt Recovery UK gathers debts on behalf of many popular brands and organisations from O2 to EE and Virgin Media. Trace Debt Recovery UK will also collect debt such as unpaid tax and tax credit overpayments on behalf of HMRC, as well as council tax, parking tickets and debt relating to catalogue orders.

Why is Trace Debt Recovery UK chasing me?

If you are being contacted by Trace Debt Recovery UK, it is likely that your account has been handed to the company as you owe money to one of the organisations it represents. You may not initially recognise the company as it’s not one you will have corresponded with prior to the debt accumulating.

Is Trace Debt Recovery UK a legitimate debt collector?

Yes, the organisation is legitimate and acts on behalf of a number of government bodies and well-known enterprises. Trace Debt Recovery UK is a member of the Credit Services Association. The company has achieved the CSA’s Collector Accreditation Initiative, which is a benchmark demonstrating that the company is legally compliant.

Who does Trace Debt Recovery UK collect for?

Many well-known organisations and popular brands use Trace Debt Recovery UK for debt collection purposes. HMRC, Npower, O2, EE and Virgin Media use the company to pursue debt, in addition to councils who pursue unpaid tax. Anyone with a parking ticket or a catalogue debt could expect to be contacted by the company. Trace Debt Recovery UK also collects loans for credit card companies and they will pursue unpaid payday loans.

Should I ignore Trace Debt Recovery UK’s letters or calls?

It is best not to ignore letters or calls, but do seek advice before taking action. The company will allow you time to think about options. Always keep the company informed of your choices and let Trace Debt Recovery UK know of your plans. Debt won’t simply disappear and can escalate. It’s important not to ignore contact, otherwise, you may face further action.

Can I stop Trace Debt Recovery UK from contacting me?

The company may be legally required to forward correspondence on to you so you cannot prevent contact. You can opt to receive mail only, rather than phone calls which can put you on the spot.

Is my debt to Trace Debt Recovery UK debt statute-barred?

Some debts have a time limit, according to the Limitation Act 1980. That limit is usually six years in England and five years in Scotland. The debt will start from the last date a payment was made or from the time when the debt was acknowledged in writing. After this point, the debt will be considered as statute-barred and that means that the debt cannot be enforced any longer by law.

How Debt Buffer Helps

Debt Harm

We help you realise & address the harm bad debt does to your mental & physical health

Deft Letter

We help you gain extra time to arrange your finances and also handle debt collectors or bailiffs through our letter creation service.

Deft Easy

We help you understand your options based on your circumstances and the information you tell us. No BS.


I owe the debt and I can afford to pay Trace Debt Recovery UK. Should I?

If you have the ability to pay the debt, then you should do so in order to stop the calls and letters. It will also be a weight off your mind to relieve yourself of the debt.

I can’t afford to pay Trace Debt Recovery UK. What now?

If you do find yourself redundant or unemployed and are struggling, it’s best to communicate this to Trace Debt Recovery UK. You can then work on a payment plan and timeframe with the company which will ensure your repayments are affordable.

Can I write off my Trace Debt Recovery UK debts?

You can start to sort out your debt via an individual voluntary arrangement (IVA.) This will consolidate all your unsecured debt into one sum. You then agree to make monthly repayments. At the end of the full repayment period, any outstanding debt is written off.

What action can Trace Debt Recovery UK take?

If you find yourself in the position of having debt and you do not pay, you can be sued. If Trace Debt Recovery UK wins, the court will issue a judgment or order against you that states you must pay the accumulated debt. However, if your money and home are protected, then creditors are not allowed to take them from you.

Could my Trace Debt Recovery UK debts mean that I lose my home?

It is very unlikely that you would be in a position of losing your home as there are a number of steps that have to be taken first. It’s important to always seek advice so that you know your rights.

How do I make a complaint about Trace Debt Recovery UK?

If you feel you have been treated unfairly, there is a complaints process. You can make the complaint directly to Trace Debt Recovery UK. If you are not happy with the outcome, you can refer the matter to the Financial Conduct Authority (FCA) or the Credit Services Association (CSA.)

The DebtBuffer site will assist you in drafting a letter to creditors. And for convenience, an AI chatbot is there to help you navigate the debt options out there. The chatbot will pose various questions regarding suitability to see if debt management is a viable option.

Frequently Asked Questions about needing Debt Help

What is the best way of dealing with my debts?

If you are struggling with debts that are impacting you or your families quality of life then simply put, its time to put yourself first and make some clinical and calculated financial decisions. If you are being chased by collections agencies or have bailiffs banging on the front door, its a terribly stressful situation and no way to live. Our simple advice to anyone in this situation is seek the route that most easily takes away the stresses of being chased for debts and allows you to enjoy more of your income. Our priority is helping you find a solution that creates a buffer between you and your debts.

What is an IVA?

Depending on your circumstances you might be eligible to take out a Government approved scheme for reducing your monthly debt payments and writing off up to 90% of your debts at the end of the scheme. Your creditors have to agree and you must have more than £6000 of debt and enough income to be able to meet your new agreed payment. Read our guide to IVA’s for more details

Is an IVA worth it?

That’s going to depend on your individual circumstances and whether or not the various pro’s and con’s of an IVA are worth it for you. For most people who simply cannot carry on with debt that has become unmanageable, being able to reduce payments down to an agreed fixed amount that you can certainly afford, and at the end of the fixed period having the bulk of your debts written off is certainly worth it. However, careful consideration needs to be given to other solutions such as Bankruptcy, Debt Management Plans or Debt consolidation loans or mortgages. Everyone is different so you must put yourself and your needs first.

How does an IVA work?

An Individual Voluntary Arrangement, or IVA, is a formal, legally binding debt solution, which is a form of insolvency. It must be administered by a licensed Insolvency Practitioner. As an alternative to becoming Bankrupt, It allows you to potentially write-off up to 90% of your existing debts, based on what you can reasonably afford to repay. The exact amount will vary depending on your personal circumstances, and who you choose to arrange your IVA.
An IVA commits you to monthly repayments over 5 or 6 years, which are distributed among your creditors. Any debts remaining after this period will then be written off. The payments will take into account your monthly income to ensure that the IVA is realistic and affordable.


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26 years & 8 months, that’s how long it will take someone to pay off the average UK credit card debt, just on minimum payments.

If you are drowning in debt and are being forced to choose debt payments over food, clothes or rent, it’s time to take back control of your life and your money.

Put yourself first, get back in control of your finances.

Choose DebtBuffer, Choose life.

Are you ready?

Show me my debt options